Privacy notice

Last reviewed October 2026

What this website collects

Very little. There is no tag manager, no advertising pixel, no embedded map, no web font loaded from someone else's server and no contact form. Every asset — stylesheet, typeface, image — is served from this domain. Opening a page here tells no company other than our hosting provider and PostHog (below) that you did.

No cookies are set by this site, so there is no cookie banner to dismiss. Our host, Cloudflare Pages, writes ordinary server request logs (IP address, time, page requested, browser string) for delivery and abuse prevention. We do not read them for marketing and they are not linked to anything you tell us.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

What we collect when you contact us

When you call (904) 604-7755 — the only way to reach us, since there is no form and no email intake — we record what we need to do the job: your name, the address the appliance is at, a contact number, the model and serial from the rating plate, and what the appliance is doing. If a repair goes ahead we also keep the invoice, the part fitted and the date, because the warranty depends on that record existing.

What we do with it

• Schedule and carry out the visit.
• Order the correct Viking part for your model.
• Honour the warranty on work we have already done.
• Meet the record-keeping any business has to meet.

We do not sell it, rent it, trade it, or hand it to a marketing company. We do not add you to a mailing list. We do not text you offers.

Who else sees it

Parts suppliers see the model and serial number needed to ship the right component — not your contact details unless the part is being delivered to you directly. Our accountant sees invoices. Beyond that, no one.

How long we keep it

Job records are kept while the warranty runs and afterwards for as long as tax and accounting rules require. Enquiries that never became a visit are discarded once it is clear no visit is happening.

Asking us about your record

Call (904) 604-7755 and ask what we hold on you, ask for a correction, or ask us to delete it. We will do it, except where a record has to stay because a warranty is still running or the law requires it.

Changes

If this notice changes the date at the top changes with it. Ballast Point Appliance is a small independent operation in Orange Park, FL; there is no privacy department, just the person who answers the phone.