What owners said after the visit
Rated 4.5 out of 5 across 83 customer reviews, the awkward ones counted with the rest. A selection is printed below, by the equipment the visit was about.
How to read these
Each entry is one visit: what failed, what was measured, what was changed and how the call ended. They are printed as they were given to us, first name and last initial. The entries that are less than glowing stay in — a wall of nothing but top marks tells a reader nothing, and a van that has never had a part arrive wrong is a van that has never been out.
Nothing below quotes a figure. What a visit costs sits on the pricing page, as a flat diagnostic and a set of researched bands that can be checked against the invoice, and what happens afterwards is on the warranty page. If an entry describes the fault on your own appliance, the service records explain how that symptom is usually diagnosed.
Why does this page not print all 83?
Because a page nobody finishes is worth less than a page that answers the question. The pool is larger than any single page on purpose: every service and district page prints the entries that belong to it, so an owner reading about hoods in Oakleaf sees hood visits in Oakleaf rather than the same three names the homepage carries. What follows here is a slice of each category, picked from this address and stable across builds.
4.5 out of 5 is the arithmetic mean of all 83 entries, rounded to one decimal, and nothing else. It is not a figure chosen because it reads well: the build fails if the published number and the pool stop agreeing. The rating is emitted only on pages that print entries it averages, so the housekeeping pages and the 404 carry no rating at all. You get a written estimate before any part is ordered or any labour is billed.
How the scores fall
- ★★★★★ 50
- ★★★★ 25
- ★★★ 8
83 entries in total, averaging 4.5 out of 5.
After a ranges visit
Every burner sparked whenever one knob was turned. He said straight away that it was more likely the switch than the module, proved it in front of me, and did not try to sell me the expensive part.
Winnifred A.2026-08-25
Roasting had gone unreliable and I had blamed the recipes. He put a probe in and showed me the cavity swinging well past what the dial said, then replaced a tired sensor and reset the offset against it.
Twyla B.2026-03-13
The door had dropped enough that it no longer sat flush along the top. New hinges and springs, and the oven holds heat properly again. He also explained why the symptom had reached me as a baking complaint.
Dashiell R.2026-04-14
After a wall ovens visit
Bake worked and broil did not. He explained where the two circuits part company and why that narrowed things before anything came apart. The repair was clean. I would have liked a clearer heads up that the oven had to come out.
Philippa C.2026-02-07
Broil worked and bake did not, which had me expecting the worst. It turned out to be a relay on the control rather than the element, and he was able to change the relay instead of the whole assembly.
Thaddeus N.2025-12-05
Convection was cooking as unevenly as the plain setting. He found the fan turning but well down on speed, which I would never have spotted myself, and the motor turned out to be the whole story.
Rupert N.2026-03-09
After a cooktops visit
The surface controls went unresponsive after a storm. He measured what the supply was doing before assuming the panel had gone, which turned out to matter. Repair was fine, the wait for the part was the slow part.
Henrietta U.2026-02-11
One induction zone kept dropping power. He checked the pan first, which I had not thought of, then found the intake underneath packed with dust. Cleaned, tested and handed back with no part needed.
Theodora R.2026-08-02
Yellow lazy flame on two burners that had been getting worse for a season. He cleared the ports, checked the mixture and left them burning blue and even. He also explained what had been letting debris in.
Casper N.2026-05-08
After a refrigeration visit
The ice maker had been producing hollow cubes for months. He worked through the fill valve and the mould heater in order instead of guessing, and the fault turned out to be upstream of the part I expected to pay for.
Rosalind E.2026-05-30
The ice maker filled but never released. He checked the mould heater and the harvest arm in order rather than replacing the whole assembly, so only the part that had failed was charged for. Slow to get booked in.
Ezra T.2026-04-18
The cabinet had to come out of its opening and I was dreading it. He checked the rails and the floor first, brought it forward without marking anything, and put it back so the door lines up as it did before.
Clementine V.2026-03-25
After a ventilation visit
The damper at the roof termination had seized part open and was throttling everything. Not something I could have found. He tested the whole run before touching the canopy, which is why he did find it.
Ferdinand A.2026-08-20
One speed on the hood worked and the other two did nothing. He replaced the switch bank and found a connector that had corroded green inside, cleaned the block back and sealed it against the same happening.
Odessa H.2026-05-04
The lamps had stopped and the blower would only run on high. Both turned out to be the same switch assembly. He had the part with him and it was finished inside the one visit.
Garrick M.2026-06-13
After a dishwashers visit
Standing water in the bottom after every cycle. He checked the filter, the hose and the air gap before he went anywhere near the pump, and the blockage was exactly where he had said it would be.
Cordelia M.2026-09-15
Water had been pooling under the machine for weeks. He found a split hose at the back rather than the pump everyone else had blamed, replaced it, and ran the cycle twice with paper underneath to be certain.
Augustin L.2026-06-19
It works now, but the first visit ended with a diagnosis I later found was wrong, and the second technician disagreed with it in front of me. The second visit was excellent. Getting there was frustrating.
Marisol O.2025-09-22
How is this page put together?
- Where does the published score come from?
- It is the arithmetic mean of the whole pool of entries, rounded to one decimal, and the build fails if the published figure and the pool stop agreeing. The rating is emitted only on pages that print entries it averages.
- Are the unflattering entries left in?
- Yes. A wall of nothing but top marks tells a reader nothing, and the entries about a part that arrived late or a call that was not returned are the ones that make the rest worth reading. They are counted in the average like everything else.
- Why does no entry mention a price?
- Because a figure quoted from memory in a review is not checkable and ages badly. What a visit costs is set out on the pricing page as a flat diagnostic and a set of researched bands, where it can be read against an invoice.
The work these came from
- Rangesrange
- Wall Ovenswall-oven
- Cooktopscooktop
- Refrigerationrefrigeration
- Ventilationventilation
- Dishwashersdishwasher
The districts these came from
- Orange Park32073
- Oakleaf Plantation32065
- Pace Island32073
- Eagle Harbor32003
- Doctors Lake32073
EPA Section 608 certified technicians
Book a diagnostic
Tell us the model line and the symptom. We schedule Viking work only, so the van carries the right parts.
- Diagnostic
- $80
- Labour warranty
- 90 days
- Parts warranty
- 365 days
Flat diagnostic fee, credited toward the repair when you approve the work. You get a written estimate before any part is ordered or any labour is billed.
Monday to Friday 8:00 am to 6:00 pm, Saturday 9:00 am to 4:00 pm. Closed Sunday.