The warranty
90 days on labour, 365 days on parts, genuine OEM parts. Stated in full here so there is nothing to read on the back of an invoice.
- Labour
- 90
- Parts
- 365
days from the date of the repair
days from the date the part is fitted
What the cover means
If the fault we repaired returns inside 90 days, we come back and put it right at no charge — no second diagnostic fee, no labour, no call-out. If the part we fitted fails inside 365 days, it is replaced. Both clocks start on the day the work is completed, not on the day you called.
Genuine OEM parts. That is what makes the parts term possible: an OEM component carries the manufacturer's own supply terms behind it, and we can pass that through. An aftermarket equivalent would not let us promise a year, which is the whole reason we do not fit them.
What the cover does not include
- A different fault on the same appliance. A new symptom is a new diagnosis, at the flat $80.
- Damage from a later event — a surge, a flood, an impact, or work carried out by someone else after our visit.
- Wear parts consumed in normal use: filters, bulbs, and gaskets replaced as maintenance rather than as a repair.
- An appliance moved to a different address after the repair, unless the new address is still inside the 40-mile service radius.
- A repair you asked us to carry out against our written recommendation. We will note that on the estimate at the time, not afterwards.
How to claim it
Call Ballast Point Appliance on (904) 604-7755 and say the appliance is back with the same symptom. We keep the invoice, the part number and the date on file, so you do not need to produce paperwork. A warranty visit is booked into the same working hours as any other visit.
This is our warranty, not the manufacturer's
The terms on this page are given by Ballast Point Appliance and are ours to honour. They are not a manufacturer warranty, they do not extend or replace one, and nothing here is offered on Viking's behalf.
If your appliance is still inside its original manufacturer warranty, say so when you call. Depending on the fault it may be better handled under that cover, and we will tell you that on the phone rather than after taking a diagnostic fee.
Before the warranty starts
- Flat $80 diagnostic, credited toward the repair.
- You get a written estimate before any part is ordered or any labour is billed.
- You approve it, in writing or on the phone, and the part is ordered.
- The repair is completed and the two warranty clocks start.
The full pricing detail is on the pricing page.
What does the work this covers cost?
The warranty attaches to the repair, and the repair falls in one of these bands.
| Work | Usual range | What moves it inside the band |
|---|---|---|
| Finding the fault | $80 | Nothing moves it. One figure for any appliance anywhere in the radius. Flat diagnostic fee, credited toward the repair when you approve the work. |
| Igniter or burner assembly | $190–$560 | Whether one spark channel has gone or the module has, and whether the burner head itself is still serviceable. |
| Oven thermostat or heating element | $190–$610 | Whether the cavity has drifted out of tolerance or an element has failed open — and whether the oven has to come out of its opening to be reached. |
| Control board or touch panel | $410–$1,000 | The board carries most of it. What is left is availability: a long-superseded model line is the slow, dear case. |
| Refrigeration fan or defrost system | $240–$630 | How much of the defrost circuit is involved — heater, sensor, board — and whether the cabinet has to be emptied and drawn forward. |
Parts and labour together, for this equipment in Orange Park and the rest of the radius. A band is not a quote: the figure you approve is written down once the appliance has been measured, and it lands inside the band above unless you are told on the day why it does not. The whole book, and the replace-instead comparison.
What do owners ask before they call?
- What exactly is covered?
- 90 days on labour, 365 days on parts, genuine OEM parts. The cover attaches to the repair carried out - the part fitted and the labour to fit it - and not to a different fault that appears later on the same appliance.
- Why OEM parts only?
- It is a cost decision as much as a quality one. An aftermarket board or igniter can be half the price and is the most common reason a repair comes back inside the year, which would put it outside what we are willing to stand behind twice.
- What does the work this covers cost in Orange Park?
- $80 flat to find the fault, and that is the whole bill if you decide to stop there. Where the work goes ahead, the bands that apply are igniter or burner assembly $190–$560, oven thermostat or heating element $190–$610, control board or touch panel $410–$1,000, refrigeration fan or defrost system $240–$630, parts and labour together. You get a written estimate before any part is ordered or any labour is billed.
Where the cover was called on
4.5 out of 5 from 83 customer reviews. Each entry below is a single visit, in the words of the person who paid for it. See the selection by equipment.
Glassware was coming out etched and cloudy. He checked incoming water temperature and hardness before touching the machine, adjusted the rinse setting and found a softener that had run dry months ago.
Gordon Y.2026-02-25
The cooktop kept turning itself off part way through cooking. He found the unit overheating because the cabinet beneath had been boxed in with no gap at the back, and opened up the clearance it needed.
Ingrid M.2026-06-02
He found that our kitchen has no real path to replace the air the hood removes, which explains the doors that resist when it runs high. A useful diagnosis, though the remedy is a bigger job than I had hoped.
Petronella K.2026-03-02
Book a repair
Tell us the model line and the symptom. We schedule Viking work only, so the van carries the right parts.
- Diagnostic
- $80
- Labour warranty
- 90 days
- Parts warranty
- 365 days
Flat diagnostic fee, credited toward the repair when you approve the work. You get a written estimate before any part is ordered or any labour is billed.
Monday to Friday 8:00 am to 6:00 pm, Saturday 9:00 am to 4:00 pm. Closed Sunday.